Digital Presence and Customer Interaction Assessment

First impression is the last impression, and in the hospitality industry it is definitely the presence or the first interactions being the first impression.

A potential customer searching for properties would first try Google or Bing search even if they know the name of the property to get contact details. However, they might end up clicking on some links to Booking Engines or Review platforms to check for availability, information or feedback.

They may also search for a contact number to speak to the reservation desk and call them to make a booking. Sometimes they want to check for amenities, rooms or offers to compare with some other property to make a better decision.

It’s important to have the first good impression about your property and win their confidence to convert them into a guest.

Imagine someone wants to make a direct booking and not find the correct contact number or someone calling to your property to make a reservation and the phone keeps ringing.

There could be scenarios where a customer is not getting a proper response for their queries before making a booking.

There could be many scenarios where it could go wrong and eventually impact sales.

It is essential to assess the quality of customer interaction from all available communication modes and it is also important to have a good online presence.

How Can We Help

Our service plays a major role in assessing and improvising the quality of interaction and presence. We can help you assess customer interaction and online presence. We check your online presence in all essential platforms and mediums and ensure if the information provided is dated and correct. We also check how your pre booking staff interacts with your potential customers on phone call.

Online Presence

We check Website Presence, Social Media Presence, Search Engine Presence, Booking Engine Presence, Review and Rating Platform Presence

We not just check for presence and essential information but we also validate information available on these platforms like Amenities, Features, Contact Numbers, Photographs etc. and suggest areas of improvements.

Customer Interaction Assessment

We contact you through contact number, email or even chat if it is available and see how your staff interacts. We check for their availability, knowledge, response time, quality, clarity and willingness and suggest areas of improvements.

Online Reputation Assessment

We check your online reputation on leading platforms where most people would like to check. We check most online platforms that publish reviews and ratings of properties and check recent feedback. We aggregate these issues and suggest to you the actual top issues and areas of improvements.

How Do We Charge

Our professional fees are calculated based on multiple factors like location, property type and more.

Kindly contact us at [email protected] to discuss further.

Feel free to ask for a sample report or any doubt you have before ordering our service.