Comprehensive Property Assessment Service

I am sure you agree that most properties are booked online after checking hotel reviews and ratings on trusted platforms like Google and TripAdvisor. Also many booking sites provide this piece of information, people often share their experience on these mediums and try to help others to choose the suitable one.

This way reviews and ratings also help properties as more good reviews attract more guests and eventually more sales.

Therefore, the management spent a good amount of money to make sure that every guest visiting their property is having a good experience during their stay.

As it plays a major role in increasing sales, it also plays a major role in decreasing sales when there are bad reviews. Often guests express their disappointments by giving poor feedback when they had an unpleasant stay. Sometimes, their frustrating comments and feedback make people nervous of choosing the property even if they find everything they expect.

Often it happens that someone end up giving disastrous comment which impacts the sales directly, see these examples:

Sample Reviews:

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Worst Hotel

Do not ever stay in this hotel!!
Room was extremely dirty, staff behavior was rude, food was very bad and also very expensive. The Room service was so slow that the food we ordered arrived after like 1 hour!

  • Value: ●○○○○
  • Location: ●●●○○
  • Service: ●○○○○

Date of stay: September 2023

Trip type: Travelled with family

●●●●○

Decent Stay

We had a good time at this property. Spacious and cozy room, variety of games, spectacular view from restaurant, friendly staff, food was delicious but little expensive. Overall a good stay, maybe a service can be a little faster.

  • Value: ●●●●○
  • Location: ●●●●●
  • Service: ●●●●○

Date of stay: September 2023

Trip type: Travelled with family

It's very easy to see that a guest was really unhappy, but at the same time we can see other guests sharing good feedback. There was surely something not correct, but it cannot be all wrong but if someone finding this review will be nervous to book this place even if someone suggested it personally.

Sometimes there are one or more minor or major things involved in disappointing a guest and identifying these micro and macro level issues could be very tricky.

Here are some of the options that you might want to try but not always works:

1. Studying Online Reviews:

Pros:
Online reviews provide a diverse range of opinions and experiences from a wide array of guests.

Aggregating and analyzing reviews can reveal common issues and areas that need improvement

Reviews often contain candid feedback that guests may not communicate directly to the staff or management.

Cons:
Analyzing a large number of reviews across various platforms can be labor-intensive and time-consuming.

Some reviews may be biased, exaggerated, or not entirely truthful, leading to potentially misleading conclusions.

Different guests have different expectations and standards, which can lead to inconsistent feedback.

2. Checking with a Friend or Family when they visit:

Pros:
They know your expectations and can provide feedback based on your specific concerns.

Feedback comes from a trusted source.

Cons:
Personal relationships can lead to biased, overly positive feedback.

Friends and family may lack the expertise to evaluate based on industry standards.

Staff may act differently when they know the guest is related to the management, leading to an unrepresentative experience.

3. Surprise visit by Flying Squad:

Pros:
A Flying Squad is excellent for evaluating macro-level operational issues such as the effectiveness of processes, adherence to dress codes, general cleanliness, and hygiene standards.

Since these visits are unannounced, the squad can observe the property’s regular operational standards without any preparation or enhancements made for the visit.

Flying Squads often follow a structured evaluation process, ensuring that all critical operational areas are reviewed consistently.

Cons:

Once staff become aware of the Flying Squad's presence, they might temporarily elevate their service standards, which does not provide an accurate picture of the usual guest experience.

Relying on spontaneous feedback from guests during these visits can be hit-or-miss. Some guests might feel uncomfortable voicing complaints or may not provide detailed feedback on their experience.

The presence of a Flying Squad can sometimes alter the natural dynamics of guest-staff interactions, leading to observations that might not reflect the typical service environment.

Here we found this gap and also a business opportunity for us.

How Can We Help

We are a group of people who are travel enthusiasts and we gained years of experience in staying at different places. Together we have teamed up to start StayTruth. With many years of experience, we have a complete sense of such issues and flaws and we know exact pain points. We have come up with a standard to evaluate the property and we have trial and tested this with many properties before concluding.

We start from studying your property, online reviews and recent photographs prior to visit. (It includes ourDigital Presence and Customer Interaction Assessment service.)

We assign someone from us to the assignment without disclosing the details. We also do not disclose the assignee to the person ordering this service to keep it fully confidential.

Someone from us will start to do the booking at your property involving checking for room and property detail, offers, discounts etc.

Someone will then visit your property just like any other guest. Ideally the stay will be for one or two days (depending on the property size)

During the stay we do the observation and note down in our checklists, it includes everything from check-in process to check-out. It is not just observed how we are serviced but we also observe services to guests in open places like Restaurants, Amenities and Frontdesk without disturbing anyone.

After the visit, we prepare a complete report based on the data we collected and send it to you. Our report includes not just real flaws and issues but also the plus points. Additionally It will include recommendations, suggestions and corrections for you to take action.

How Do We Charge

We charge professional fees and reimburse the bills we paid at your property.

Our professional fees are calculated based on multiple factors like location, length of stay, property type and more.

Kindly contact us at [email protected] to discuss further.

Feel free to ask for a sample report or any doubt you have before ordering our service.